Michelle Dalziel

Business Operations Consultant

About

Helping Businesses Simplify OperationsI help founder-led businesses and SMEs streamline their operations so systems, people and processes work effectively together.As businesses grow, operations naturally become more complex — more systems, larger teams, and more moving parts. Over time, this can create inefficiencies, bottlenecks, and too much day-to-day reliance on the owner.Dalziel Consulting exists to bring clarity, structure, and smoother operational flow so businesses can scale more effectively without constant firefighting.---
What I Support WithProcess & Workflow Improvement; Reviewing existing workflows, identifying inefficiencies, and simplifying how work moves through the business.Systems Optimisation; Improving the day-to-day use of systems including CRM platforms, workflows, reporting tools, and operational processes.Operational Structure; Helping create clearer ownership, accountability, and operational structure across teams.Project Implementation; Supporting operational projects such as process improvements, system changes, reporting improvements, and internal operational initiatives.Growth-Stage Support; Helping businesses navigate periods of growth, increasing complexity, and expanding teams.---
Typical Outcomes✔ Smoother day-to-day operations
✔ Less owner dependency
✔ Better visibility across the business
✔ Clearer team accountability
✔ Reduced inefficiencies and duplicated work
✔ Better use of existing systems
✔ Stronger operational foundations for growth---
My ApproachMy focus is always on practical improvements that work in the real world.I quickly identify where processes, systems, or team workflows are creating unnecessary friction and turn that into clear, manageable operational improvements that make the business easier to run.The goal is simple; Create smoother operations, reduce complexity, and free up leadership time so the business can operate more effectively.

Contact

Let’s ConnectIf your business is starting to feel more complex than it needs to be, or you’re an overwhelmed business owner struggling to keep on top of day-to-day operations, I’d love to hear more about your business and how I can help.

Michelle Dalziel| [email protected]| 07730 611 413